Terms of Service

Last updated: April 9, 2026

1. Acceptance of Terms

By accessing and using the services provided by Zeldan Tech ("Company", "we", "us", or "our"), you ("Client", "you", or "your") accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Offered

Zeldan Tech provides three primary service models:

  • Contract Staffing: Placement of pre-vetted remote developers on contract basis (minimum 3 months) across 50+ technologies including Azure, AWS, GCP, React, Node.js, Java, Python, and more.
  • Managed Teams: Dedicated engineering pods (4-8 engineers) for data engineering, cloud infrastructure, and full-stack development projects with end-to-end delivery responsibility.
  • IT Consulting & Project Delivery: Fixed-scope consulting engagements for cloud migration, data platform modernization, and custom software development.

Specific terms for each engagement, including scope, deliverables, timelines, and pricing, are outlined in individual Master Service Agreements (MSA) or Statements of Work (SOW).

3. Engagement Process

For Contract Staffing: Upon receiving your requirement, we provide 2-3 shortlisted candidate profiles within 48 hours. You conduct interviews and make the final hiring decision. Onboarding typically takes 3-5 business days after selection.

For Managed Teams & Consulting: We conduct a discovery session to understand requirements, followed by a proposal with scope, team composition, timeline, and pricing. Work commences upon signed SOW and receipt of initial payment.

4. Client Responsibilities

Clients are responsible for:

  • Providing accurate project requirements, technical specifications, and timely feedback
  • Granting necessary access to systems, repositories, cloud environments, and documentation
  • Designating a primary point of contact for the engagement
  • Timely review and approval of deliverables as outlined in the SOW
  • Payment of invoices within agreed terms (typically Net 15 or Net 30)

5. Payment Terms

Contract Staffing: Billed monthly in arrears based on actual hours worked. Full-time developers (40 hrs/week) receive a single monthly invoice.

Managed Teams: Billed monthly with 50% advance payment required for the first month. Subsequent months billed in arrears.

Fixed-Scope Projects: Payment milestones as defined in SOW, typically 30% upfront, 40% at mid-point, and 30% upon completion.

Late payments may incur interest charges of 1.5% per month or the maximum allowed by law, whichever is lower. We reserve the right to suspend services for accounts overdue beyond 30 days.

6. Replacement Guarantee (Contract Staffing)

For contract staffing engagements, we offer a 2-week replacement guarantee. If the developer does not meet your expectations within the first two weeks, we will source a replacement at no additional cost. Replacement requests must be submitted in writing with specific reasons.

7. Termination

Contract Staffing: Either party may terminate with 15 days written notice. Client remains responsible for payment through the notice period.

Managed Teams & Consulting: Termination terms are specified in the individual SOW. Typically, termination requires 30 days notice, and client is responsible for payment of work completed plus costs incurred for wind-down.

8. Confidentiality

Both parties agree to maintain strict confidentiality of all proprietary information, trade secrets, client data, source code, and business processes shared during the engagement. This obligation survives termination of the engagement and continues for 3 years thereafter. Specific confidentiality terms and exceptions are detailed in our standard Non-Disclosure Agreement (NDA), which is signed prior to engagement start.

9. Intellectual Property Rights

Unless otherwise agreed in writing in the SOW:

  • All work product, deliverables, source code, documentation, and materials created specifically for the client during the engagement become the exclusive property of the client upon full payment of all invoices.
  • We retain ownership of pre-existing intellectual property, frameworks, tools, and methodologies developed prior to or independent of the engagement.
  • Client grants us a limited license to use non-confidential aspects of the work as case studies or portfolio examples with prior written approval.

10. Warranties and Representations

We warrant that:

  • Services will be performed in a professional and workmanlike manner consistent with industry standards
  • All developers have been technically vetted and possess the skills represented in their profiles
  • Work product will not infringe third-party intellectual property rights to the best of our knowledge

EXCEPT AS EXPRESSLY PROVIDED ABOVE, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Zeldan Tech's total liability for any claim arising from or related to services is limited to the fees paid by client for the specific services giving rise to the claim in the 6 months immediately preceding the claim.
  • We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, revenue, or business opportunities, even if advised of the possibility of such damages.
  • We are not responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, government restrictions, telecommunications failures, or client-side delays.

12. Indemnification

Client agrees to indemnify and hold Zeldan Tech harmless from any claims, damages, or expenses arising from: (a) Client's use of deliverables in combination with other products or services not provided by us, (b) modifications to deliverables made by Client or third parties, or (c) Client's breach of these Terms or applicable laws.

13. Non-Solicitation

During the term of the engagement and for 12 months thereafter, Client agrees not to directly or indirectly solicit, recruit, or hire any Zeldan Tech employee or contractor assigned to Client's project without our prior written consent. In the event of such hire, Client agrees to pay a placement fee equal to 30% of the hired individual's first-year compensation.

14. Data Protection and Privacy

We comply with applicable data protection laws including GDPR (where applicable). Any personal data processed during the engagement is handled in accordance with our Privacy Policy. For data processing activities, we act as a data processor on behalf of the client, who remains the data controller. A Data Processing Agreement (DPA) is available upon request.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Karnataka, India, without regard to conflict of law principles. Any dispute arising from these Terms or the services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be subject to binding arbitration in Bangalore, India, under the Arbitration and Conciliation Act, 1996. Each party bears its own costs, and the arbitrator's decision is final.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms. For active engagements, material changes will be communicated via email 30 days prior to taking effect.

17. Entire Agreement

These Terms, together with any signed MSA, SOW, NDA, and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior communications, agreements, or understandings, whether written or oral.

18. Contact Information

For questions about these Terms of Service, please contact us at:

Zeldan Tech
Email: sales@zeldantech.com
Location: Bangalore, India